24/7 Emergency Service Mon–Fri 8am–6pm · Sat 9am–4pm
Customer Portal

Customer PortalYour Jobs, Invoices & Bookings in One Place

Track every appointment, download real PDF invoices for completed work, and see your full service history — signed in with nothing but your last name and booking phone.

No passwords — ever Real invoices from your jobs Available 24/7
Your BC Home Service account

Everything about your jobs, in one place

No passwords, no apps to install. Sign in with your last name and the phone number you booked with.

Track appointments

See every upcoming visit with its date, time window, technician and address — the moment it is scheduled.

Download PDF invoices

Completed jobs come with a real PDF invoice — job details, GST 5% broken out, total, and how to pay.

Service history & warranties

Your full job history on one timeline — proof of maintenance for manufacturer warranties and rebate claims.

Rebook in 2 taps

Book the same service again straight from your history — or call us any time, we answer 24/7.

How it works

Your portal in four simple steps

Sign in

Last name plus your booking phone (or your booking reference). No password to create, nothing to install.

See your jobs

Upcoming visits with technician and time window, plus your complete service history on one timeline.

Download invoices

PDF invoices for completed jobs — subtotal, GST 5% and total — ready for records, warranties or expense claims.

Rebook anytime

Book the same service again in two taps, or call 604-615-2212 — a real person answers, 24/7.

Portal FAQ

Questions, answered

Enter your last name plus the phone number you booked with — no password to create or remember. You can also sign in with the booking reference from your confirmation. We match your details against our job records and show only your appointments and invoices.
Completed jobs that have a price on file appear under Invoices. Press Download PDF and your invoice opens as a printable Adobe PDF with the job details, the subtotal, the 5% GST line and the total, plus payment instructions for Interac e-transfer (info@bconehomes.com) or card by phone at 604-615-2212.
The portal shows jobs booked under the phone number you signed in with. If you booked under a different number (a spouse's phone, a work line) or your visit was just scheduled by phone, sign in with that number or call us at 604-615-2212 and we will pull everything up for you in a minute.
Sign-in uses your last name and booking phone only — we never ask for card numbers in the portal and we store none. Payment is by Interac e-transfer or card over the phone with our office. We will not text or spam you; the portal is a quiet place to check your own jobs, invoices and history.

Need service right now?

24/7 emergency response across Metro Vancouver. Average 30-minute arrival, upfront pricing, licensed Red Seal technicians.

Service Coverage

Proudly Serving Metro Vancouver & Fraser Valley

From downtown Vancouver to Chilliwack, our licensed technicians come to you — same-day service available across the region.