Across Metro Vancouver. And the Fraser Valley.
20 cities. One team. BC Home Service covers the entire Metro Vancouver region and the Fraser Valley from Abbotsford to Tsawwassen — 4 core cities with same-day response, 24/7 emergency anywhere in the region. Zoom into the interactive map below to find your neighbourhood.
Service Area Map
Click any marker to see the city and service tier. Scroll to zoom — drag to pan. Every pin is a city we serve with the same licensed, insured, 24/7 team.
Service Tiers & Response Times
Not sure which tier you're in? Call 604-615-2212 with your postal code and we'll confirm same-day availability on the spot.
17 Cities. One Phone Number.
From the North Shore to Chilliwack — same licensed team, same upfront pricing, same 24/7 emergency line. Click a city to call us about your area.
How Fast We Get To You
Honest response-time expectations by service tier. Times are averages — true emergencies always get prioritized, regardless of tier.
Core Service Area
Same-day service available for booked appointments. Average emergency response 30–45 minutes, 24/7.
Cities in this tier:
Vancouver · Burnaby · Richmond · Surrey
Metro Service Area
Next-day service standard for booked appointments. Average emergency response 60–90 minutes, 24/7.
Cities in this tier:
Coquitlam · Delta · Langley · Tsawwassen · Ladner · New Westminster · North Vancouver · West Vancouver · Maple Ridge · White Rock
Valley Service Area
1–2 day service standard for booked appointments. Average emergency response 90–120 minutes, 24/7.
Cities in this tier:
Abbotsford · Mission · Chilliwack
What Your City's Housing Stock Tells Us
A technician who has worked your neighbourhood arrives with the right parts and the right questions. Seventeen cities, each with its own housing era, soil and weather — here is what we see, city by city.
| City | Population | Housing Character | Most-Requested Work |
|---|---|---|---|
| Vancouver | 662,000 | Pre-1940 character homes & Vancouver Specials | Boiler repairs, poly-B repipes, multiplex heat pumps, radon-era venting retrofits |
| Surrey | 568,000 | Canada's fastest-growing city, basement suites | Furnace replacements, heat pumps in Clayton & Fleetwood, tree-root sewer cleaning |
| Burnaby | 249,000 | 1950s–60s bungalows + Metrotown towers | Poly-B pipe replacement, hot water tanks, ductless mini-splits for suites |
| Richmond | 209,000 | Slab-on-grade flood-zone homes | Tankless retrofits, heat pumps, high water-table sump & backwater valves |
| Coquitlam | 148,000 | Burke Mountain new builds & Hyde Creek splits | Heat pump installs, AC retrofits, HRV/ERV ventilation |
| Langley (City & Township) | 149,000 | Suburban growth + acreage parcels | Well pumps, septic-side plumbing, gas fireplaces, two-zone furnaces |
| Delta (Ladner & Tsawwassen) | 108,000 | Heritage farmhouses on clay soil | Drain re-lining, clay-pipe hydro-jetting, seawall-side faucet winterizing |
| New Westminster | 79,000 | 1900–1920s heritage homes | Cast-iron drain repair, boiler conversions, galvanized replacement |
| North Vancouver (City & District) | 158,000 | Rain-forest slopes, steep driveways | Heat pumps, dehumidification, outdoor faucet freeze protection |
| Maple Ridge | 82,000 | Rural-urban mix, Silver Valley builds | Well systems, heat pumps, propane-to-gas conversions |
| Abbotsford | 141,000 | Farm properties + family subdivisions | Heat pumps, furnace tune-ups, agricultural water lines |
| Port Coquitlam | 61,000 | Family homes, Heritage Mountain | AC retrofits, tankless installs, washing-machine drain overflows |
| Pitt Meadows | 19,000 | Small-town, dike-protected flats | Sump pump installs, heat pump water heaters |
| White Rock | 21,000 | Seaside seniors’ community | Boiler service, tankless, ocean-air corrosion mitigation |
| Port Moody | 34,000 | Inlet-side new developments | Heat pumps, EV-ready panel upgrades for HVAC |
| Mission | 41,000 | Fraser Valley rural fringe | Well systems, oil-to-gas conversions, heat pumps |
| Chilliwack | 93,000 | Valley heat, flood history | AC installations, sump & sewer backup prevention, heat pumps |
Population figures are 2021 Census totals for census agglomerations where applicable. Housing character reflects the dominant stock our crews actually service — every city contains every era.
Four Things That Actually Move The Truck
Honest geography, honestly explained — the factors behind every response window we quote on the phone.
1. Bridges & tunnels at rush hour
A North Vancouver emergency at 4:30 PM on a Friday faces the Lions Gate and Second Narrows at their worst; a Richmond call crosses the Oak or Arthur Laing at the same time. Our dispatch quotes the window the traffic actually allows — which is why the same job that runs 35 minutes at 11 AM can honestly be 75 minutes at 5 PM. We would rather quote the truth than win the call with a number the bridge will betray.
2. The first cold snap
Every November, Metro Vancouver's first real sub-zero night wakes up twenty years of deferred furnace maintenance all at once. Furnaces that ran fine in October fail on the first cold night, frozen hose bibs split, and every contractor in the region runs at capacity for about ten days. If your furnace is 15+ years old, the smartest call you can make is a September tune-up — booked in the quiet season, not in the queue behind a hundred no-heat emergencies.
3. Rain — and what it does to drains
North Vancouver records over 1,700 mm of rain a year, and the whole region's storm drains, perimeter drains and sewer lines feel it. October and November atmospheric rivers push water into clay and cast-iron drain lines that have been quietly root-invaded for a decade — which is why drain emergencies cluster with the weather, and why camera inspections before the wet season save basements every year in Delta, New Westminster and the North Shore.
4. Permits filed in our name
Gas-fit and heat pump permits are filed with Technical Safety BC or the municipality before work begins — in our name, as the law requires. Most issue in days, but Surrey, Vancouver and Burnaby each have their own counter rhythms, and a permit-required job honestly takes a day longer than a cash-job quote that skips the permit entirely. That day is your warranty's legal backbone: the paper trail that proves the work was done to code, by a licensed contractor, and is on record if you ever sell the home.
The pattern behind all four: we quote the window we can actually keep. A dispatcher promising fifteen minutes to win your call and arriving in ninety serves nobody — not your flooded bathroom, not our schedule, and not the review you will rightly leave. Response times across our seventeen cities run from 30 minutes in the core to 120 in the Valley, and every one of those numbers is honest. If a technician is closer than we quoted, you get the good news by text; if the bridge wins, you hear it from us before the window closes, with a new ETA and the option to keep priority when the next truck frees up.
Response Times & Coverage Stats
How fast a BC Home Service van reaches your door — measured across 26 Metro Vancouver and Fraser Valley cities, 24/7.
| City | Typical Emergency Window | Same-Day Booking |
|---|---|---|
| Vancouver | 30–45 min | Yes |
| Burnaby | 30–45 min | Yes |
| Richmond | 30–45 min | Yes |
| Surrey | 30–60 min | Yes |
| New Westminster | 30–45 min | Yes |
| Coquitlam | 45–60 min | Yes |
| North Vancouver | 45–60 min | Yes |
| Delta | 45–60 min | Yes |
| Langley | 45–60 min | Yes |
| White Rock | 45–60 min | Yes |
| Maple Ridge | 60–75 min | Next-day |
| Abbotsford | 60–90 min | Next-day |
Windows are typical emergency arrival times, 24/7, at standard rates — we never charge overtime. Booked (non-emergency) appointments follow each tier's service standard above.
Real Results — Before & After
See the transformation from real BC Home Service projects across Metro Vancouver. Drag the slider to compare.
Kitchen Plumbing Renovation
Complete repipe & fixture upgrade in Kerrisdale, Vancouver
Heat Pump Installation
Old AC replaced with a CleanBC-eligible heat pump in Burnaby
Window Replacement
Single-pane windows upgraded to triple-pane EnergyStar in Surrey